Privacy policy

PERSONAL DATA WE COLLECT AND HOW

When providing our services such as reservations, accommodation services, reviews, promotions, cookies, testing, and improvements, legal issues, crimes, we collect various personal data, including:

• Names and contact details, such as VAT number, date of birth, place of birth, residence, data listed on personal documents (e.g., ID card, passport), phone number, and email address.
• Credit/debit card details or other payment information (including card number, cardholder's name, expiration date).
• Special requests related to disabilities or health conditions that may affect selected arrangements.
• Other personal data you may provide during communication.

The data is collected during online bookings, sending inquiries via our website, subscribing to newsletters, communication by email or phone, as well as through cookies on our website.
We are aware of the importance of your personal data. This information is collected directly from you, from people traveling with you, or from third parties through which you made the accommodation reservation. You are obliged to provide this data in accordance with contractual obligations during the booking process. If you do not provide the specified information, we may not be able to ensure the provision of services. Your cooperation in providing this data is crucial for fulfilling contractual obligations and providing quality service.

CHILDREN

Our services are not intended for individuals under the age of 18. However, in certain situations, we may process data of children staying at the selected property. This data will only be processed if provided by a parent, legal guardian, or caregiver, or if the data is associated with their consent. In the event that we become aware that we are processing data of a child under 18 without the consent of the parent, legal guardian, or caregiver, we will immediately delete it.

PURPOSE OF COLLECTING PERSONAL DATA

We will use your personal data for the following purposes:

• To process your reservation with us.
• To manage your agreements, send notifications, and generally communicate with you.

Credit/debit card payments are processed through our merchant service provider on their secure platform, including card type, date and time, amount, card expiration date, billing postal code, your address, and other related data. This information is necessary and essential to execute our contract with you. At no time do we have access to the full card number or CVV code, but these will certainly be stored by our merchant service provider, who is reviewed and certified as a PCI Level 1 service provider. All transactions involving your banking data are only linked to the service we use for transaction processing, and your personal data in connection with your banking details is used solely for that purpose.
From time to time, we may contact you with information about special offers, brochures, new products, upcoming events, or giveaways. If you do not wish to receive such information, you may request in writing that we refrain from sending it.

DISCLOSURE OF PERSONAL DATA

We may need to disclose your data when required by law, if such a request is made by a legal body.
We may also disclose information to organizations acting as "data processors" on our behalf or other organizations performing business functions on our behalf, some of which may be outside the EU. These functions include administration, providing services (and contacting you if necessary), customer care, managing and operating the business, reorganizing/structuring/selling our business (or our group's companies), risk assessment, security, crime prevention/detection, research and analysis, marketing, monitoring, measuring, and assessing customer purchase preferences and trends, dispute resolution, creditworthiness verification, and debt collection.

RETENTION PERIOD OF PERSONAL DATA

Collected data is stored only as long as necessary to fulfill mutual business cooperation, unless otherwise required by law.

SECURITY OF PERSONAL DATA

To ensure the secure storage of your personal data, we implement technical and organizational measures, including protection from unauthorized or unlawful processing, as well as from accidental loss, destruction, or damage. Data collected via the contact form on our website is protected by a security certificate (SSL), and the data is encrypted to protect it from potential theft.

YOUR RIGHTS REGARDING PERSONAL DATA

In certain situations, you have the following rights regarding your personal data:

• You may request a copy of your personal data we hold, along with additional information on how it is processed.
• You may request correction of personal data that you believe is inaccurate or incomplete.
• You may request deletion of your data in certain situations.
• You may request a restriction on how we process your personal data in certain situations.
• In certain situations, you may request the transfer of your personal data directly to you or another data controller.
• You may object to the use of your personal data for direct marketing purposes and, in certain cases, for other purposes where we rely on legitimate interests.
• If we rely on your consent to process your data, you can withdraw it at any time.
If you wish to exercise your rights, please contact us using the available contact information in section 8. In order to process your request, we may need to verify your identity. If it is determined that your request is unfounded or excessive, we may reserve the right to charge a reasonable fee or refuse to process such a request.

CONTACT US

If you have any questions regarding this Privacy Policy or if you wish to exercise your rights regarding the processing of personal data, feel free to contact us at:

Tourist Adria Group j.d.o.o.
Obala kneza Trpimira 76, 23000 Zadar
Phone: +385991600600
Email: booking@tourist-adriagroup.com